In accordance with the provisions of Regulation (EU) 2016/679, General Data Protection Regulation (GDPR), and current legislation on the protection of personal data, we inform you of the following:

1. Responsible for the treatment

Controller: Flora Market Anastasia, SL
Address: Chipiona / Sanlúcar Road Km 3,1 – 11550 – Chipiona (Cádiz)
Email: info@floramarket.es

2. Personal data that we process

The personal data we process may include, among other things:

Full name
Email address
Telephone
Mailing Address
Information related to orders and purchases

This data is collected through website forms, purchase processes in our online store, and direct communications with the user.

3. Purpose of treatment

The personal data provided will be processed for the following purposes:

Manage orders, purchases and shipments made through the online store.
To handle inquiries, requests or incidents made by the user.
Send informational communications related to the status of orders.
To send commercial and promotional communications related to our products and services, by email and WhatsAppprovided that the user has given their consent or there is a prior contractual relationship.

4. Legitimization for the processing

The legal basis for the treatment of your data is:

The execution of a contract (management of orders and contracted services).
The user's express consent for the sending of commercial communications.
The legitimate interest of the data controller to inform about products and services similar to those contracted, in accordance with the LSSI-CE.

The user may withdraw their consent at any time, without this affecting the lawfulness of the previous processing.

5. Communications via WhatsApp

We use WhatsApp as a communication channel to inform our clients about:

The status of your orders.
Relevant information related to your purchases.
Promotions, news and commercial communications from Flora Market Anastasia, SL

The user can unsubscribe at any time of WhatsApp communications responding with the word "LOW" to the message received or by contacting us through the means indicated in this policy.

6. Data retention

Personal data will be kept while there is a business relationship with the user and, subsequently, for the legally required periods for compliance with tax, legal or contractual obligations.

7. Data recipients

Data will not be transferred to third parties, except when legally required or when necessary for the proper provision of the service (for example, technology providers for sending communications or messaging platforms, always under data processing contracts in accordance with the GDPR).

8 Rights of the user

The user may exercise the following rights at any time:

Access
Rectification
Erasure
Opposition
Restriction of processing
Data portability

To exercise these rights, you can send a written request to the postal address indicated above or to the email address info@floramarket.es, indicating the right you wish to exercise and attaching a copy of an identification document.

9 Security measures

Flora Market Anastasia, SL adopts the necessary technical and organizational measures to guarantee the security, integrity and confidentiality of personal data, preventing its loss, alteration or unauthorized access.

10. Changes in the privacy policy

Flora Market Anastasia, SL reserves the right to modify this privacy policy to adapt it to new legislation or changes in its processes. Modifications will be published on this same page.

Privacy policy